IT and Managed Services
Prometic chooses GTI for its level I outsourcing.
An outsourced bilingual support service to increase the efficiency of 350 users across eight locations.
Talk to an expertThe company
Prometic is a global biotechnology company specializing in the discovery and development of solutions for rare and orphan diseases.
The needs
Prometic wanted to delegate part of its IT management to a specialized partner in order to stay focused on its own business.
With eight locations across North America, the company needed bilingual remote support for 350 users.
The results
GTI handles level 1 service calls, including access requests, office software and common incidents.
Requests are answered within a few minutes by experts available during business hours, which reduces waiting times and improves productivity.
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